| Ref | From |
To |
Volumes |
Description |
| IO1 | Sell
Product and Take Orders | Customer
Master File | Orders,
see IO6, Returns, see IO10, Dispatch Notes, approx 5-10 per week.
| Orders
and Returns. The top copy of the sales order is filed on
raising. Yesterday's returns notes (received from the stock room) are
filed here. Dispatch notes for any back orders are also files when
fully supplied. |
| IO2 | Sell
Product and Take Orders | Accounts
| Daily, at
the end of the day | Sales
and Returns Report. The details of today's sales and
yesterday's returns. This includes, for each customer, name of
order-taker, customer account number, value of sales, value of any
items put on back order, value of items returned (discounting the value
of damaged goods) |
| IO3 | Accounts | Sell
Product and Take Orders | A
slow, steady 3 to 5 per week. Can be a few tens per week during an
advertising campaign. | New
Customer Details. Contains customer account number,
company / outlet
name, name of sales contact and email address (if provided), address,
credit limit. If
the customer included an order with their application, this is
included, too. |
| IO4 | Accounts | Sell
Product and Take Orders | Daily,
first thing in the morning. |
Credit
Limits. This is a list, sorted by company
name, of customers nearing their credit limit. Each list entry
consists of a customer account number, name, credit limit and account
balance. |
| IO5 | Sell
Product and Take Orders | Customer |
At most 1 or 2 per month. |
E-Mailshot. Customer
email address. The body of the message includes details of special
offers and promotions; coordinated with marketing and used to shift
slow moving stock. |
| IO6 | Customer |
Sell
Product and Take Orders | Approx
25 orders per day, rising to 50 at peak times in Spring,
summer, autumn and winter. |
Sales
Order. Can be by phone, received in the post or handed
over by one of
the travelling sales team. The
flow contains all details needed to raise a sales order form. This
includes the customer's account number and details of the items
ordered. Sometimes a customer asks about
stock levels during a sales call and this is
answered by checking the stock levels database or the Low Stock list. |
| IO7 | Customer
Master File | Plan
and Execute Marketing Campaign | Approx 3 times per month. | Customers
for mailshot. Marketing use various criteria to include
customers, trawling through the customer master file each time to
select them. |
| IO8 | Plan
and Execute Marketing Campaign | Customers | Catalogues are sent 4 times per
year with additional pages for new items being sent about
once a month. Offers go out around 3 times a month. |
Offers
/ Catalogue Mailshot. Customer name and address, brochures
/ catalogues / catalogue update pages. |
| IO9 | Fill
and Dispatch Orders | Courier |
Approximately 25 per day,
rising to 50 per day in peak times in Spring, summer, autumn and winter. |
Delivery
Notes. Each parcel has the delivery note attached. It
contains a line for each item ordered, ticked when picked or crossed if
put on back order. |
| IO10 | Customer | Receive
Goods Into Stock | Approx
500 per month |
Returns
Note. Customer account number, name, address, returns note
number and, line by line, the product code and quantity returned. The
stock room will have noted any damaged goods which are not fit to
return to stock. |
| IO11 | Supplier | Receive
Goods Into Stock | Usually
4 per day, one from each major supplier. Each delivery note includes
approximately 20 lines. |
Delivery
Note. Each delivery into stock received from suppliers is
accompanied by a delivery note. It contains one line for each product
ordered that details number ordered and number on back order. |
| IO12 | Control
Stock | Accounts |
3 or 4 per day |
Copy
Purchase Order. When the stock room raises a purchase
order a copy is passed to accounts so they can match against supplier
invoices when they arrive (out of scope). |
| IO13 | Control
Stock | Customer
Master File | Approximately
25 per day, rising to 50 per day in peak times in Spring, summer,
autumn and winter. Also filled back-orders, approx 5-10 per week. |
Dispatch
Note. Each dispatch note is filed after a customer's order
is filled. This doesn't include dispatch notes for orders that couldn't
be filled completely (these are passed back to sales). A dispatch note
also accompanies filled back orders. |
| IO14 | Control Stock | Supplier | 3 or 4 per day | Purchase Order. As
stock levels approach their minimum holding levels they are added as a
new line to an open purchase order for the preferred supplier. The
Purchase order comprises supplier name and address, purchase order
number, order code, quantity, item price and total line price. |